Today my daughter and I had a wonderful customer experience at a local auto repair shop. I want to share my experience by publicly giving a big thumbs up to John's Auto Repair in Birmingham, Alabama.
As I sat at the red light at the intersection of Valley Street and Shades Crest Road the small, quaint owner-run shop didn't appear to be anything special. I pulled into the crowded parking lot and it was obvious business was booming for this seemingly small time shop. I approached the office door and a man walked out of the shop area and greeted me. I noticed the name on his uniform said "John" as he wiped his hands on a shop towel. I was impressed that less than two minutes after arriving I was already talking to the owner. I introduced myself and informed John that we had called the day before. I didn't even finish my sentence before, he said "yes, about replacing the serpentine belt on a 2005 Nissan Altima." Impressive - personal service - I love it.
The three bays were full but John asked me to give him just a few minutes and he would be right with us. We walked into the office, where we were greeted warmly again by a woman behind the counter, who I believe may have been John's wife. We sat down and not more than 5 minutes later, John entered and asked for the keys to the car. He then walked outside where he looked under the hood and then came back inside to talk with us. Short and sweet…John said it would take no more than 45 minutes to complete the job.
We left John and his team to work on the Altima and returned about an hour later. As we pulled into the parking lot, there sat my Altima in the parking lot - work completed. John emerged from the shop to greet us again as we walked toward the door. They had replaced the belt without complication. What was most surprising was he didn't try to sell me anything extra! He advised me of other services we might wish to take advantage of in the future such as oil changes, etc. and that they could perform any repair needed.
John accompanied us into the office where we paid what I considered to be a very fair price. Combine fairness, promptness and kindness with a job well done and you've got the exceptional customer experience. John wished us a Happy Thanksgiving as we got ready to leave. I feel very comfortable and happy to recommend John and the good folks at John's Auto Repair for your future auto repair needs. I plan to be a repeat customer!
Rexanne Smith
Queen of Cars
www.queenofcars.us
